Frequently ASKED QUESTIONS
Where are you located in Melbourne?
We’re located in Croydon, Vic 3136. Croydon is located 10 minutes from the Ringwood Eastlink Exit and on the way to the gorgeous Yarra Valley in the outer eastern suburbs.
How do I book?
Once you have found the pieces you would love to use for your event, add them to your ‘Wish List,’ fill out your enquiry details and click SEND, Simple!
A custom quote will be prepared and emailed to you for review, along with terms and conditions of hire or purchase.
Please note: For hire bookings, our hire rates are based on a maximum four-day period. For all bookings, a 50% deposit of the total hire cost (whichever is greater) is required within seven days of your quote to secure your hired items.
Final payment is required four weeks prior to your event.
What are your office hours?
Our warehouse is only open by appointment as we’re always in and out, depending on our event schedule!
Monday: 9:00 am – 2:00pm
Tuesday: 9:00 am – 2:00pm
Wednesday: 9:00 am – 2:00pm
Thursday: 9:00 am – 2:00pm
Friday: 9:00 am – 2:00pm
Sunday : CLOSED
*Depending on our event schedule, we sometimes have weekend warehouse inspection appointments where you can view our hire and signage range.
Is there a minimum hire spend?
We offer free pick up from our warehouse in Croydon however please note our minimum hire fee for client pick up and returns is $100.00.
For bookings where the client requires Always Eventive to deliver and collect hired items, the minimum hire fee is $200.00 not including transport fees. Hire prices are quoted for up to a four-day hire period.
Are you able to provide set-up of items?
Yes we certainly can. Set-up and pack down is charged at $50 per hour per staff member. We require detailed drawings, instructions, maps and photos for all set up requests, so that we can get it exactly right for you! We require this info 4 weeks out from your event.
How long is your hire period?
We offer up to a 4 day hire period.
Can I pick up my hire items to save on delivery & collection fees?
Yes! We offer free pick up from our warehouse in Croydon, Vic. Pick up is often the preferred option by our clients to save on delivery costs. Client collection and return of your hired items is by appointment only during business days.
Our hire price includes up to a 4 day hire period and our warehouse is open for pick up’s on Friday between 9.00am – 2.00pm (we have scheduled deliveries in the afternoon) & returns on Monday’s between 9.00am – 2.00pm.
We are able to arrange delivery / collection of items with fees starting from $150.00, however availability of this option is limited in high peak season. Factors affecting our delivery fees include venue location, accessibility, number of hired items required and scheduled time of delivery. For a delivery quote please contact us with your venue location and dates required so that we can assist.
Can I visit your warehouse?
Absolutely! We’re only open by appointment but we certainly encourage you to check out our hire range and our signage display!
Do you have some signage samples on display I can view?
Absolutely! We’d love for you to see our signage display at our warehouse. We’re only open by appointment but we certainly encourage you to check out our hire range and our signage samples!