FAQ - Hiring Goods
If you can’t find what you’re looking for, give us a call on 0401 202 116 and we’ll be happy to help you out.
Where are you located in Melbourne?
Mooroolbark, Vic 3138. Mooroolbark is located 12 minutes from the Ringwood Eastlink Exit and on the way to the gorgeous Yarra Valley in the outer eastern suburbs.
What is your minimum hire spend?
Please note our minimum hire fee for client pickup and return bookings is $100.00. For bookings where the client requires Always Eventive to deliver and pickup hired items, the minimum hire fee is $200.00 not including transport fees. Hire prices quoted are for a four-day hire period.
How do I book?
Once you have found the pieces you would love to use for your event, add them to your ‘List,’ fill out your enquiry details and click SEND, Simple!
A custom quote will be prepared and emailed to you for review, along with terms and conditions of hire. Hire rates are based on a maximum four-day period. For all bookings, a minimum $100.00 deposit or 50% of the total hire cost (whichever is greater) is required within seven days of your quote to secure your hired items. Final payment is required one week prior to your event.
How do I receive my items?
Client collection and return of your hired items by appointment to our studio in Mooroolbark is recommended and is the preferred option by our customers to save on delivery costs. We are able to arrange delivery / collection of items during business hours with fees starting from $150.00, however availability of this option is limited in high peak season. Factors affecting our delivery fees include venue location, accessibility, number of hired items required and scheduled time of delivery. For a delivery quote please contact us with your venue location and dates required so that we can assist.
When can I collect and return my items?
All collections and returns are via appointment only which will be arranged at the time of booking.
For weekend hires, items are usually collected on Friday and returned on Monday. Our costs are inclusive of a four-day hire period. We are able to assist in creating alternative arrangements if this does not suite your event so please contact us and where possible we will work to create arrangements to suit your needs.
Do you have items for hire that are not listed on your website?
All of our items are listed on our website including prices and quantities available. If there is something special that you are looking for and are unable to find, we encourage you to contact us as sometimes we have items that we are building behind the scenes and will do our best to help!
Are you able to provide set-up of items?
Unfortunately this is not a service we are able to offer. All of our hire items are DIY. This is how we are able to offer such competitive hire prices. All hired goods will be carefully wrapped and packaged for travel so that you are able to arrange your items as you wish for your event.
Can we arrange for delivery of our hired goods?
Yes, we are able to arrange delivery / collection of items during business hours with fees starting from $150.00. Please be aware however that availability of this service is limited and so we encourage you to contact us as early as possible to secure your delivery booking. Factors affecting our delivery fees include venue location, accessibility, number of hired items required and scheduled time of delivery. For a delivery quote please contact us with your venue location and dates required so that we can assist.
Do we have to wash items before returning?
Yes, we ask that all items be thoroughly washed (where appropriate), cleaned and repackaged in the original storage packaging supplied before they are returned to us.
What happens if a guest accidentally breaks or damages one of the hire items?
A $100 refundable security bond is required as part of your hire costs to cover these occurrences. Breakages, chips or losses will be deducted from your security bond upon the return of your hired items. A written receipt will be given explaining such deductions. If all items are returned without damage your security bond will be returned in full by your nominated credit card within 48 hours of return.
What payment options do you offer?
We offer several payment options. We accept payments via online direct bank transfer, cash payments, credit card or EFTPOS.
Please allow enough time for funds to clear into our account before collection of your items if you are using direct bank transfer. Final payment and your security bond is due 1 week prior to your event.
Do you have a showroom?
We do not have a showroom as we are located in a private residence, however appointments are available for item viewings on Tuesday and Thursdays between 9am-1pm or Saturday mornings at 9am. Please contact us to enquire for an appointment.